Frequently asked questions
Starting from the homepage, simply click the “Get Started” button and you can create your event in 3 clicks! Or from the header at the top, click on "Create my event" button.
No, we don't want to force you to have yet another application to download & install. So your participants are able to contribute by Email, Twitter or Instagram to the event, no account or app required.
Also we provide a mobile app accessible with a classic web link, so your participants can access and share they photos from their smartphone.
We sum the number of different social account (sharypic, Twitter, Instagram...) who added at least one photo or video to your event.
If we have enough time before your event, you will be granted! Even better, if it's a feature within our roadmap, you will get a 50% discount.
You can change the language of Sharypic from our homepage (at the bottom right corner, click on the flag icon and select the most suited language for your needs). Currently, Sharypic supports English, Spanish and French. By default we try recognize your browser language and use the most suited translation based on your browser settings.
With the widespread use of digital and mobile cameras, we see more and more photographers during an event, but it's a pain to collect everyone's photos: they are spread across people, across devices, and across online services.
With Sharypic, you can gather all photos of an event in one place. All photographers can contribute during or after the event, from any service or device. All photos are viewable on mobiles, tablets, computers and even giant screens with the PhotoWall.
Enjoying and sharing photos of an event is now as easy as taking them!
To personnalize your event address, you have to be the event owner and to be logged in. Then go the event settings and click on the information tab. Finally set your custom link and save. See this video:
To delete an event, you have to be the event owner and to be logged in. Then go the event settings and click on the delete button (at the bottom right). See this video:
You have to request a special link to reset your password (unique per user). To do so, click on the 'Sign in' link at the top right corner, then click on the 'Forget Password ?' link. Fill in the input with your email and wait for the mail from sharypic (you might have to check your spam folder or unblock email@example.com). See the video :
Plans & Subscriptions
You have to logged in. Then click on the event settings, select the 'Plan' tab on the left and follows the steps. See the video:
If you are signed up for a free trial plan free, then your photos will be stored for 3 months. If you purchase any of the paid plans (subscriptions or per event plan), your photos will be stored up to 12 months after your purchase or after your subscription ends!
Sure, contact us.
- For professionnal usage, real-time aggregation from Twitter, Instagram or Email ranges from 1 to few weeks, depending on your plan. Check out the professional plans for more info.
- For personal usage, continuous photo aggregation ranges from 1 to 7 days, depending on your plan. Check out the pricing page for more info.
Sharypic continue to collect all photos & videos of your event till the end of the live aggregation period. Until you upgrade your event plan to a higher plan, no new contributor photos or videos will be visible.
Our plans are monthly based, starting the day you subscribe. They come without any long-term contract, you can unsubscribe anytime, after one event, one month or more...
Our subscriptions come with no engagement, so we recommend you to unsubscribe after your event. Also don't worry : we will send you an automatic reminder 15 days prior the next payment to avoid surprises.
You can :
- upload photos & videos via ou web & mobile application
- send photos & videos by email (up to 50Mb per email)
- tag your photos & videos on Twitter or Instagram
- reuse an existing web album from Facebook, Flickr, Picasa, Drive ou Dropbox
If the real-time aggregation is enable, you can add an #hashtag to your media caption on Instagram. When your #hashtag match a Sharypic event #hashtag, Sharypic will automatically pull the media from Instagram and display it on the event gallery, PhotoWall, embeddable widget...
Beware, your Instagram account should be public.
If the real-time aggregation is enable, you can tag your photos on Twitter with the event #hashtag. Sharypic will automatically pull the photos from Twitter and display it on the event gallery, PhotoWall, embeddable widget...
If the real-time aggregation is enable, you can send photo(s) & video(s) by email to the event mail address: just attach one or more media, set a message into the email subject (it will be displayed as a caption).
Sharypic will automatically extract the photos & videos from your mail and display it on the event gallery, PhotoWall, embeddable widget...
Attachment size should be 50MB max.. Email body (content of the message) is not read or process by a human. If you need to contact us, please send your message at contact [at] sharypic [dot] com.
Just click on the 'Add photos' button of the menu, then select Flickr provider and follow the steps: log in to Flickr website, select the albums and then the photos to import to the Sharypic event. See the video:
If you are the event creator, once logged in, you can delete/hide any photos of your event on the gallery.
If you are a contributor to an event, you have to be logged in with the same email address you use to contribute. For instance, if you just upload few photos and confirmed your transfert, you have to create an account with the same email address. Once logged in, you can delete the photo you added (not the one from other contributors).
See this video:
Sure, by default our standards plans include a Sharypic mailbox but we can propose a custom plan to white-label the email address to your participants (instead of firstname.lastname@example.org, they would be able to use my-eve email@example.com).
Contact us to ask for white-label mailbox.
You just need a computer, a screen and Internet.
Then plug your computer to the display, open a browser to your event url and start the PhotoWall (Actions > broadcast on large screen).
- Once you have created your event, simply click on the 'Actions' > 'Broadcast on large screens', then click on the PhotoWall icon from within the event album. Then plug your computer into a screen or projector.
- You will need the Google Chrome browser to open the PhotoWall.
- Then you can adjust the settings (duration of photos...) and switch to full screen. Enjoy!
To ensure your PhotoWall display is not interrupted, make sure you:
- Disable your computer's screen saver and energy mode
- Disable automatic logout after a period of inactivity
To enjoy the PhotoWall best, use: Mozilla Firefox 19+, Google Chrome, Safari or Internet Explorer 10+.
Our standard plans include different level of customization (adding banner, changing background...). On demand, we can build package with 100% customization / white-label use. We can integrate custom CSS, so if you have a web designer/developer next to you he will be able to change nearly everything.
You have to be logged in and the owner of the event. This is an option present in only certains plans. To change the background, go your event settings and select the PhotoWall tab, then 'Customization' and 'Background'. Select an image and upload it. See the video:
You can add recurring images to your live stream. Also you can choose the periodicity of your custom slides. To do so.
- Navigate to your event gallery
- Navigate to your event settings by clicking the top right cog icon
- Navigate to the photowall settings by clicking on the 'Live display with PhotoWalls' located on the left sidebar
- Click on the "Custom Slides"
- Then you will be able to hide Sharypic information slide, add your owns, order them etc...
Also you can watch this video showing the full process:
You can choose the kind of media to broadcast prior starting your Social Wall.
- Navigate to your event gallery
- Click on the Actions button located at the top right corner of the gally
- In the dropdown choose "Livestream with SocialWalls"
- Then you can (un)check the kind of media you want to display live
Also you can watch this video showing the full process:
It Depends of the kind of album :
- if it's an hand made album ; you can edit the album by clicking on the pen icon from the albums list (located at the bottom left of your event's gallery). After that you will be able to select the photo(s) you want to add.
- if it's an album by date, you can change the date of your photo(s) to make it fit in the album time range
- if it's an album by tag, you can edit the caption of the photo(s) and add the #tag of the album
- if it's an album by geolocation, you can edit the geolocation of the photo
See the video :
You can create a collection by clicking on the albums list (located at the bottom left of your event's gallery). Then click on the "Organize" link, from there you will be able to name your collection, choose the a type (in this case, the pick the date options). Lastly you will be able to choose the start and end date of your collection/album either by using the date picker (available within the album creation form), or by clicking on the first and last photo of your collection. New media will be automatically added to your album if media date (extracted from the exifs metadata) is within your album date time range. Lastly, you can change any media date by editing the photo from the left pane. See the video:
You can create a collection by clicking on the albums list (located at the bottom left of your event's gallery). Then click on the "Organize" link, from there you will be able to name your collection, choose the tag type and lastly fill in the tag of your collection. New media tagged with your tag will be automatically added to your album. You can manage tags of a media by editing the title of the media, and add a # before any word to make it behaves like a tag. See the video:
You can create a collection by clicking on the albums list (located at the bottom left of your event's gallery). Then click on the "Organize" link, from there you there you will be able to name your collection, choose a the location type. Then browse your event map and save your the collection (media in the visible area will be added to the collection). New media with a geo-tag in this area will be automatically added to your album. You can manage your media location by editing your the media. See the video:
On Sharypic each participant have it's own album, to access it we recommend you to use our Photographers tab from the top left corner of your gallery. Then click on the magnifier and fill in your username. See the video:
Yes, but only the media (or event) owner is able to edit a media. To do so, go on your media view and click on the edit button within the information pane. From there you will be able update any available information See the video:
Our standard plans include multiple ways of changing the widget (changing background, size...). On demand, we can build package with 100% customization / white-label use. We can integrate custom CSS, so if you have a web designer/developer next to you he will be able to change nearly everything.
From a photo view, click on the download icon (make sure popups from Sharypic are allowed). Then a popup will open and load your photo. Once the photo is loaded, right click on the photo and select the option 'Save as...'. See the video:
Go to your event, click on the "Actions" Button, click on Download HQ Photos and finally : click on the download button of your choice. Also you can download only an existing album by selecting your album of choice from the dropdown. See the video :
After clicking on the print button, from the modal print select "Print using System Dialog" ; ensure you are using the expected printer and in the Paper Size drop down choose 4in * 6in (US Customary Units) or 100mm * 148mm (Metric System). See the video :