Frequently asked questions

General

How do I create an event?

Starting from the homepage, simply click the “Get Started” button and you can create your event in 3 clicks! Or from the header at the top, click on "Create my event" button.

Do you have an android application?

Currently no, but your attendees are able to contribute by Email, Twitter or Instagram to the event. We have a mobile app too, so they are able to enjoy all photos.

How do you count participants?

We sum the number of different social account (sharypic, Twitter, Instagram...) who added at least one photo or video to your event.

I need a missing feature, just send us your wish!

If we have enough time before your event, you will be granted! Even better, if it's a feature within our roadmap, you will get a 50% discount.

Why did we create Sharypic?

With the widespread use of digital and mobile cameras, we see more and more photographers during an event, but it's a pain to collect everyone's photos: they are spread across people, across devices, and across online services.
With Sharypic, you can gather all photos of an event in one place. All photographers can contribute during or after the event, from any service or device. All photos are viewable on mobiles, tablets, computers and even giant screens with the PhotoWall.

Enjoying and sharing photos of an event is now as easy as taking them!

How to change the language of Sharypic?

You can change the language of Sharypic from our homepage (at the bottom right corner, click on the flag icon and select the most suited language for your needs). Currently, Sharypic supports English, Spanish and French. By default we try recognize your browser language and use the most suited translation based on your browser settings.

How to customize my event link?

To personnalize your event address, you have to be the event owner and to be logged in. Then go the event settings and click on the information tab. Finally set your custom link and save. See this video:

How to delete an event?

To delete an event, you have to be the event owner and to be logged in. Then go the event settings and click on the delete button (at the bottom right). See this video:

How to change my password

You have to request a special link to reset your password (unique per user). To do so, click on the 'Sign in' link at the top right corner, then click on the 'Forget Password ?' link. Fill in the input with your email and wait for the mail from sharypic (you might have to check your spam folder or unblock no-reply@sharypic.com). See the video :

Once you have received the email, click on the "Reset my Password" button. After that you will arrive on Sharypic and will be able to set a new password by filling the Password and Password Confirmation inputs with the your new password. See the video :


Plans & Subscriptions

How to upgrade my event to a higher plan?

You have to logged in. Then click on the event settings, select the 'Plan' tab on the left and follows the steps. See the video:

How long does my event last for?

If you are signed up for a free trial plan free, then your photos will be stored for 3 months. If you purchase any of the paid plans (subscriptions or per event plan), your photos will be stored up to 12 months after your purchase or after your subscription ends!

How long does the real-time aggregation last for?

- For professionnal usage, real-time aggregation from Twitter, Instagram or Email ranges from 1 to few weeks, depending on your plan. Check out the professional plans for more info.
- For personal usage, continuous photo aggregation ranges from 1 to 7 days, depending on your plan. Check out the pricing page for more info.

I need more than 500 participants. Is it possible?

Sure, contact us.

What happens when I reach my event contributor limit?

Sharypic continue to collect all photos & videos of your event till the end of the live aggregation period. Until you upgrade your event plan to a higher plan, no new contributor photos or videos will be visible.

Does the subscription last 30 days, or is it just for a calendar month ?

Our plans are monthly based, starting the day you subscribe. They come without any long-term contract, you can unsubscribe anytime, after one event, one month or more...

I'm organising a single event so I'm interested in a tailored plan rather than a month-long subscription, is it possible ?

Our subscriptions come with no engagement, so we recommend you to unsubscribe after your event. Also don't worry : we will send you an automatic reminder 15 days prior the next payment to avoid surprises.


Add Photos/Videos

How can I add photos/videos?

You can :
- upload photos & videos via ou web application or our iPhone application
- send photos & videos by email (up to 50Mb per email)
- tag your photos & videos on Twitter or Instagram
- reuse an existing web album from Facebook, Flickr, Picasa, Drive ou Dropbox

How can I contribute from Instagram?

If the real-time aggregation is enable, you can tagged your photos on Instagram with the event #hashtag. Sharypic will automatically pull the photos from Instagram and display it on the event gallery, PhotoWall, embeddable widget...
Beware, your Instagram account should be public.

How can I contribute from Twitter?

If the real-time aggregation is enable, you can tag your photos on Twitter with the event #hashtag. Sharypic will automatically pull the photos from Twitter and display it on the event gallery, PhotoWall, embeddable widget...

How can I contribute by Email?

If the real-time aggregation is enable, you can send photo(s) & video(s) by email to the event mail address: just attach one or more media, set a message into the email subject (it will be displayed as a caption).
Sharypic will automatically extract the photos & videos from your mail and display it on the event gallery, PhotoWall, embeddable widget...
Attachment size should be 50MB max.. Email body (content of the message) is not read or process by a human. If you need to contact us, please send your message at contact [at] sharypic [dot] com.

How to contribute from Flickr?

Just click on the 'Add photos' button of the menu, then select Flickr provider and follow the steps: log in to Flickr website, select the albums and then the photos to import to the Sharypic event. See the video:

How can I delete a photo/video?

If you are the event creator, once logged in, you can delete/hide any photos of your event on the gallery.
If you are a contributor to an event, you have to be logged in with the same email address you use to contribute. For instance, if you just upload few photos and confirmed your transfert, you have to create an account with the same email address. Once logged in, you can delete the photo you added (not the one from other contributors).
See this video:

Can I use my own mailbox to collect photos & videos by email?

Sure, by default our standards plans include a Sharypic mailbox but we can propose a custom plan to white-label the email address to your participants (instead of my-event@sharypic.com, they would be able to use my-eve nt@my-domain.com).
Contact us to ask for white-label mailbox.


PhotoWall

What are the requirements for the PhotoWall?

You just need a computer, a screen and Internet.
Then plug your computer to the display, open a browser to your event url and start the PhotoWall (Actions > broadcast on large screen).

How do I setup the live PhotoWall?

- Once you have created your event, simply click on the 'Actions' > 'Broadcast on large screens', then click on the PhotoWall icon from within the event album. Then plug your computer into a screen or projector.
- You will need the Google Chrome browser to open the PhotoWall.
- Then you can adjust the settings (duration of photos...) and switch to full screen. Enjoy!

To ensure your PhotoWall display is not interrupted, make sure you:
- Disable your computer's screen saver and energy mode
- Disable automatic logout after a period of inactivity

On which browser is running the PhotoWall?

To enjoy the PhotoWall best, use: Mozilla Firefox 19+, Google Chrome, Safari or Internet Explorer 10+.

Is it possible to customize the PhotoWall to make it fit with my brand style?

Our standard plans include different level of customization (adding banner, changing background...). On demand, we can build package with 100% customization / white-label use. We can integrate custom CSS, so if you have a web designer/developer next to you he will be able to change nearly everything.

How to change the background of the PhotoWall?

You have to be logged in and the owner of the event. This is an option present in only certains plans. To change the background, go your event settings and select the PhotoWall tab, then 'Customization' and 'Background'. Select an image and upload it. See the video:


Organize Photos/Videos

How to add photos to an existing album ?

It Depends of the kind of album :

  • if it's an hand made album ; you can edit the album by clicking on the pen icon from the albums list (located at the bottom left of your event's gallery). After that you will be able to select the photo(s) you want to add.
  • if it's an album by date, you can change the date of your photo(s) to make it fit in the album time range
  • if it's an album by tag, you can edit the caption of the photo(s) and add the #tag of the album
  • if it's an album by geolocation, you can edit the geolocation of the photo

See the video :

How to create an album/collection by date ?

You can create a collection by clicking on the albums list (located at the bottom left of your event's gallery). Then click on the "Organize" link, from there you will be able to name your collection, choose the a type (in this case, the pick the date options). Lastly you will be able to choose the start and end date of your collection/album either by using the date picker (available within the album creation form), or by clicking on the first and last photo of your collection. New media will be automatically added to your album if media date (extracted from the exifs metadata) is within your album date time range. Lastly, you can change any media date by editing the photo from the left pane. See the video:

How to create an album/collection by tag ?

You can create a collection by clicking on the albums list (located at the bottom left of your event's gallery). Then click on the "Organize" link, from there you will be able to name your collection, choose the tag type and lastly fill in the tag of your collection. New media tagged with your tag will be automatically added to your album. You can manage tags of a media by editing the title of the media, and add a # before any word to make it behaves like a tag. See the video:

How to create an album/collection by location ?

You can create a collection by clicking on the albums list (located at the bottom left of your event's gallery). Then click on the "Organize" link, from there you there you will be able to name your collection, choose a the location type. Then browse your event map and save your the collection (media in the visible area will be added to the collection). New media with a geo-tag in this area will be automatically added to your album. You can manage your media location by editing your the media. See the video:

How to find my photos ?

On Sharypic each participant have it's own album, to access it we recommend you to use our Photographers tab from the top left corner of your gallery. Then click on the magnifier and fill in your username. See the video:

Can I change the location, title, tags or title of a photo / video ?

Yes, but only the media (or event) owner is able to edit a media. To do so, go on your media view and click on the edit button within the information pane. From there you will be able update any available information See the video:


Embeddable widget

Is it possible to customize the embeddable widget to make it fit with my brand style?

Our standard plans include multiple ways of changing the widget (changing background, size...). On demand, we can build package with 100% customization / white-label use. We can integrate custom CSS, so if you have a web designer/developer next to you he will be able to change nearly everything.


Export photos/videos

How to download one HQ photo or video? (free offer)

From a photo view, click on the download icon (make sure popups from Sharypic are allowed). Then a popup will open and load your photo. Once the photo is loaded, right click on the photo and select the option 'Save as...'. See the video:

Also you should know that our paid offers let you download all photos with a single click.

How to download all HQ photos & videos? (paid offer)

Go to your event, click on the "Actions" Button, click on Download HQ Photos and finally : click on the download button of your choice. Also you can download only an existing album by selecting your album of choice from the dropdown. See the video :

PS: If you decide to download all photos with an Archive ; you will receive an email containing a link to download the archive ; depending of the number of photos/videos collected, it might takes hours ; so enjoy your photos or have a snack while we are building your archive :-)


Live Print

How to select the right paper size to live print from Sharypic?

After clicking on the print button, from the modal print select "Print using System Dialog" ; ensure you are using the expected printer and in the Paper Size drop down choose 4in * 6in (US Customary Units) or 100mm * 148mm (Metric System). See the video :


Get in touch

We are always happy to help, feel free to contact us by mail (contact@sharypic.com) or fill in this form

How can we help?